Rapid Reviews | Privacy Policy

Privacy Policy

Effective Date: 12/27/2024

Rapid Reviews LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information and your rights under GDPR, CCPA, CPRA, CalOPPA, and other applicable laws.

1. Information We Collect

Personal Information: Name, email address, phone number, payment details, and other information provided during account registration or service use.

Usage Data: Analytics and tracking data collected through tools such as Google Analytics and Facebook Pixel.

Customer Data: Data our users provide about their customers for review management purposes.

Voice and Text Data: We may collect voice recordings and text interactions to provide and improve our conversational AI services.

2. How We Use Your Information

To provide and improve our services.

To send emails and texts to your customers on your behalf.

To send marketing and promotional messages to you (with your consent).

To comply with legal obligations.To enhance conversational AI services in partnership with third-party providers such as Google, Facebook, and Anthropic.

To support charitable initiatives, including donations to Feeding America or Feeding Texas for every review generated.

3. Data Sharing and Disclosure

We may share your data with third-party service providers for the following purposes:

● Analytics and tracking (e.g., Google Analytics, Facebook Pixel).

● Payment processing (e.g., Stripe, PayPal).

● Email and SMS services.

● Social media advertising platforms.

● Conversational AI and related services (e.g., Anthropic).

We may also share data as required by law. If you wish to opt out of such sharing, email us at [email protected].

We may use aggregated results from our services (e.g., total reviews generated for all customers) for marketing and promotional purposes. This data will not include specific customer-identifying information unless you have explicitly opted in.

4. Your Responsibilities

You are responsible for ensuring that you have obtained all necessary permissions to allow us to contact your customers on your behalf and that your use of our services complies with all applicable laws.

5. Your Rights

● GDPR Rights: Access, correct, delete, or restrict the processing of your personal data.

● CCPA/CPRA Rights: Know, delete, and opt out of the sale of your personal information.

● CalOPPA Rights: Know how your data is used and disclosed.

6. Cookies and Tracking

We use cookies and similar tracking technologies to analyze site activity and improve user experience. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from them. If we learn that we have collected data from a child under 13, we will delete it.

8. Data Security

We implement robust security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to this Policy

This document will be reviewed as required by law or as necessary to continue providing our great service. Changes will be posted on this page with a new effective date.

10. Contact Us

For privacy-related questions, contact us at: Email: [email protected]

11. Charitable Initiatives

As part of our commitment to social responsibility, we donate one meal to Feeding America or Feeding Texas for every review we help generate for our customers. This initiative is designed to give back to the community and support hunger relief efforts nationwide.

Rapid Reviews is reputation and review management service provider that Request, Responds and Repurposes reviews from your customers. We specialize in taking care of all the work so you can focus on growing your business.